Refund and Return Policy – Outdostore

Effective Date: January 15, 2025

At Outdostore, we are committed to ensuring your satisfaction with our luxury wristwatches. This Refund and Return Policy outlines the terms and conditions for returning items, requesting refunds, and processing exchanges. By making a purchase, you agree to the terms described here.

1. Eligibility for Returns

To qualify for a return or refund:

  • Products must be in their original condition, unused, unworn, and include all original packaging, tags, and accessories.
  • Return requests must be initiated within 14 days of receiving your order.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds:

  • Customized or personalized wristwatches.
  • Gift cards and promotional items.
  • Products that have been used, damaged, or altered after delivery.

3. Initiating a Return

To begin the return process:

  1. Contact Us: Email us at info@outdostore.click or call (207) 667-8231 within the return window.
  2. Provide Details: Share your order number, product details, and the reason for the return.
  3. Receive Instructions: Our team will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us.
  4. Ship the Product: Use a secure and trackable shipping method. Ensure the product is properly packaged to avoid damage during transit.

4. Refund Process

Once we receive and inspect the returned item:

  • Refunds will be processed within 7-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping fees are non-refundable unless the return is due to a damaged or incorrect product.

5. Exchange Policy

We offer exchanges for eligible items:

  • Exchanges will be processed once the returned item is inspected and approved.
  • If the desired replacement is unavailable, we will provide alternative options or issue a refund.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us immediately by contacting info@outdostore.click and include photos of the product and packaging for verification.
  • We will arrange for a replacement, exchange, or refund at no additional cost to you, including covering return shipping fees.

7. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect product.
  • We recommend using a trackable shipping method to ensure safe and prompt delivery.

8. Order Cancellations

  • Orders may be canceled within 24 hours of placement by contacting us at info@outdostore.click or (207) 667-8231.
  • If the order has already been shipped, cancellation is not possible, but you may return the item according to this policy.

9. Compliance with Google AdSense Policies

This Refund and Return Policy complies with Google AdSense guidelines, ensuring transparency, fairness, and user-friendly terms for managing returns and refunds.

10. Contact Us

For any questions or assistance with returns, refunds, or exchanges, please contact us:

At Outdostore, your satisfaction is our priority. We are here to ensure a smooth and hassle-free shopping experience. Thank you for trusting us with your luxury wristwatch needs.